Theft of R1913 by Bolt from a canceled trip

On the 31st October i requested and subsequently canceled a trip with Bolt to the value of R1913. A cancelation fee of R25 was immediately deducted by Bolt and i received a message that i would receive my refund within 14 to 30 days. It has been a nightmare dealing with Bolt. I've been **** to twice already that the funds were released back into my account. 2 weeks ago my bank sent a written confirmation disputing Bolt's claim. For the past two weeks they claimed to have been working on the refund and last week Friday Bolt advised that the refund was released into my account. I just got off the phone with my bank and again they confirmed that there was no transaction of that nature nor pending funds from Bolt. Bolt is proving to be acting as ********s ********* and perpetul ****s. I want my money back Bolt!!