Theft and Dishonesty from Driver

Good day,

My name is Kate and I reside in Pretoria.

I requested a ride for my mother this evening and instructed her not to pay as I had paid for the trip on card payment. I was charged R51.

The driver ended the trip and demanded R57 from my mother. He used ************ and my mother was forced to pay even though I had already paid for the trip.

It is theft and dishonesty and we want a refund as well as an apology from the driver in question.

This is unacceptable and has brought disrepute to Bolt.

Regards,

Kate Mazomba

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