Theft

On the 19 August 2024 I ordered a Bolt from Rustenburg food *****s to Sun City. The vehicle arrived it was white Ford Icon. We loaded our groceries and the driver stated that he would cancel the ride or he has to pay a R40 levie. We arrived at our destination and I paid him R300 instead of R280 and I forgot my bad in the vehicle.I reported it to Bolt but their reply is that I should go to the police station and open a case. I lost my identity book, medication and my safe keys. Bolt just says I must open a case, how safe are we traveling with *****'s and the company doesn't care about our personal belongings.