The man collected my mom

The man collected my mom. To go fetch my child from her dad. And the driver got lost. The more my mom asked him to stop he wouldn't. Eventually she contacted me. I contacted Malvern saps. Eventually after being lost for an hour I got someone to phone and direct him. He still drove around for half an hour till they eventually got my 6 year old after 7pm she was supposed to be collected at 4. Then the dumbass charged my mom a pensioner almost R200 for a ride that was only meant to be R26. When I contacted bolt. Nothing's been done. I sent in the details of the driver and vehicle and still he gets away with it. Their app is useless at directing them from place to place. The drivers don't know the areas. I want my pensioner mother refunded or I'll let the world know what this man and his vehicle looks like and tell them how rude he was and how he scared my mom into thinking she's kidnapped.