The customer service on Bolt is very bad because I lost a phone on the 29th of January in a ride around 22h00 and tried to reach them at that time for assistance but they told me to log on the app which obviously I couldn't as the only method they have is

The customer service on Bolt is very bad because I lost a phone on the 29th of January in a ride around 22h00 and tried to reach them for assistance but they told me to log on the app which obviously I couldn't as the only method they have is a cell phone OTP verification, which I did explain that the Sim card I registered with is on the phone that went with the driver and sent the slip of the trip as quested on email but no response for days and now it shows that someone is requesting Bolt rides with the card which was linked on the Bolt app but I can't even reach them just to remove my cards and cancel the app, it's the WORSED EVER🚮, on the last trip I gave it the benefit of the doubt especially because I felt safe as I was riding with a close friend but now I feel what everyone was talking about, it's garbage. They make Uber look great as they are reachable,easy to get ahold of and they connect you with the driver fast so you can get lost items back.