The appalling, abusive and rude treatment by the Bolt driver and Bolt support staff

I am writing to express my extreme dissatisfaction and frustration with the dismissive treatment I received from one of your Bolt drivers on February 16. I requested a Bolt ride on that date, which was promptly accepted. However, within 5 to 10 minutes of the ride being accepted, I received a distressing call from my son informing me that the Bolt driver had inexplicably dropped him off on the roadside, stating that he would not continue the ride. This left my son stranded without transportation and caused considerable distress for both him and our family. When I contacted the Bolt driver to address the issue, I was met with an appalling lack of empathy and accountability. Despite explaining that we were unable to afford another Bolt ride and expressing the urgency of the situation, the driver callously dismissed our predicament, stating that it was "not his problem." Subsequently, I logged a complaint through the Bolt app after engaging in prolonged and frustrating correspondence. However, I remain deeply unsettled and disappointed by the lack of immediate and appropriate action taken to rectify the situation. As a loyal and frequent user of Bolt services, I find this level of dismissive and inconsiderate treatment completely unacceptable. I rely on Bolt for my transportation needs and expect a certain standard of professionalism and customer care. I urge you to investigate this matter thoroughly and take decisive action to ensure that such incidents are not repeated. Additionally, I request appropriate compensation for the distress and inconvenience caused to both myself and my son. I trust that you will address this complaint with the seriousness and urgency it warrants, and I look forward to receiving a prompt and satisfactory resolution.

Sincerely,