Terrible Service from Bolt

Bolt must be one of the worst transportation services out there. In fact, it is such an overstatement to actually say they provide a service. I am so disappointed and frustrated with them as I book two rides in one week and was overcharged for both. I was being so gracious after the first time I was overcharged and submitted a complaint to their "support" team detailing how I was charged for a ride by a driver who never pitched up. Anyway, I was happy with being reimbursed as this was the first occasion that such an incident had occurred. However, within the same week I requested another ride and after being fetched, the driver took me to my destination and I jumped off. But the driver did not punch in that my ride had ended, drove off and then charged me extra after driving to a different destination. I was so furious that I submitted in another complaint to which Bolts support team had stated that they were going to take relevant action towards the driver and was going to credit my bolt account. I had then stated that I did not want that and wanted to be reimbursed for the money that was taken out of my account as I did not wish to use their services any longer. It's been over a day and I haven't received any feedback. This company employs people who think of ways of robbing innocent people just because they see that we load our card details on their system. They are so clever on cheating people off their money and do not focus on working hard and earning and honest living. I am terribly appauled that Bolt still maintains the provide a service.