Terrible service

Since drivers have the option to decline rides they do just that. Instead of it making life easy, it makes things hard reason being one will spend hours trying to get a ride. Not only is that the issue. But most times the driver and car never match up to the profile. And the last straw was when I requested on my cousins app using the card. The driver started the trip and ended it within 1 minute and I was sent receipt. The service is terrible and I am disgusted.