Terrible service

Earlier on today I boarded a car driven by blessing and for payment I chose bank card then when we arrived at my destination driver requested me to pay an amount of R130 I was supprised but then noticed that I did not get any notification from my bank account how ever drivers app tells the driver that I do not have to pay as payment would've been already deducted from my bank as this was not the first time this happening with bolt.. How ever blessing the driver who drives a car with registration number CA726445 still requested me to pay then I gave him R150 he then said he doesn't have R1. 00 as the trip was R129 I then said its fine he gave me a R20. 00 change then he left, after few minutes I got notified by my bank that a payment of R129 was deducted by bolt, I then immediately contacted the driver and his phone was off up to now as it is 14:56 I then escalated the matter to bolt support how ever I am not getting any assistance at all I am told that they cannot get hold of the driver as he is constantly on the road my question is how does a company not be able to get hold of their employees at all.. The whole day they have been telling me that might be that the driver took it as a tip I mean how does one tip a driver with a full fair amount of the trip...bolt I want my money back and deal with your staff and I will never ever use your service again because you people are trying to rip me off the money that I have worked for