Sucky Support team

On the 10th of April I requested a ride, the driver arrived, we entered the car only to have the driver tell us to disembark because he had accepted another ride. We got off and requested another ride, I told the driver as we were entering that I forgot to change the payment method, he told me to cancel and change it, which I did and requested again and paid cash for the ride. I was surprised to find that the trip fare was still due on my card, whereas I had cancelled the card trip, I had to approve the payment in order to request another ride. I reported this and was told the amount would be reimbursed within 14-19 days, which never happened. I sent multiple emails after that, all which were ignored. Now I'm being bombarded with emails for an amount I owe that is less than the amount I am owed. Upon research I found that the guy who told us to get off his car because he had accepted another ride had charged for the trip that he never gave us. I responded to the email that requested I pay the amount owed and was told to rate their support team for the assistance they provided...what assistance? It's been 4-5 months now and you could not resolve a uncomplicated issue. Yhuu hay you suck shame! Even your drivers say you suck. Good luck competing with Uber, DiDi etc. with such poor service. I AM NOT PAYING JACK!!!