Subject: Formal Complaint – Misconduct by Driver Teboho (Vehicle OOOHYRGP)

From: L. Ntimbane 396 Kanna Curve Geluksdal, Brakpan, ***3643

Date: 7 July 2025

To: Bolt South Africa Support Email: ***

Subject: Formal Complaint – Misconduct by Driver Teboho (Vehicle OOOHYRGP)

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Dear Bolt Support Team,

I am writing to lodge a formal complaint concerning the conduct of one of your drivers, which I believe warrants urgent investigation and immediate disciplinary action.

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Trip Details: • Date & Time: 06 June 2025, approximately 20:05 • Pickup Location: Rockville • Drop-off Location: Lawley • Driver Name: Teboho • Vehicle: Suzuki Ignis • License Plate: OOOHYRGP

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Nature of Complaint:

During and after this trip, driver Teboho behaved in a highly unprofessional, invasive, and threatening manner. The initial issue regarding payment escalated into a breach of my personal privacy and a violation of boundaries that are not acceptable under any professional or legal standard.

The driver went as far as accessing my Facebook account and contacting my wife without my consent, discussing personal trip details and payment-related issues. This is not only inappropriate—it is a serious breach of privacy and personal data misuse.

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Impact on Me: • The incident has caused serious tension in my marriage by introducing personal and private matters into my family life without consent. • I have experienced emotional stress, anxiety, and embarrassment as a result. • I now feel unsafe using your platform and believe this individual should not continue operating under your brand.

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Legal Consideration:

As a South African citizen, I am protected under the Protection of Personal Information Act (POPIA). The driver’s actions constitute a direct violation of my privacy rights, and if this issue is not resolved immediately and appropriately, I will have no choice but to escalate this matter to the National Consumer Commission (NCC) and/or seek legal action.

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Action Requested: 1. Conduct a full internal investigation into driver Teboho’s conduct. 2. Issue a formal written apology from Bolt. 3. Provide a written report detailing actions taken and your resolution. 4. Consider deactivating this driver from your platform for safety reasons. 5. Provide assurance that my personal data is secure and will not be misused again.

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Supporting Evidence: • Screenshots of the trip and driver details • Facebook or WhatsApp messages from the driver • Any communications initiated by the driver to my spouse

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I trust Bolt will treat this complaint with sensitivity, urgency, and integrity. I expect a written response within 48 hours of this letter being received. If I do not receive feedback, I will take further steps through the proper legal and regulatory channels.

Sincerely, L. Ntimbane