Stole my money

Case #:***. Driver Nkanyiso Nhlakanipho, reg:DL73FYGP. Nissan Almera. ******* my 73 year old mom. A trip that was a card fare and he still took her money. Do people have no shame? He should have told her that the trip had been paid for. Bolt, this is an all time low even for u shame, such disgusting and dishonest service!!!!