Stay away from Bolt!

On 30 November 2023 at around 16:15, I requested a Bolt ride from the mall @ the Junction Rosettenville to my residence at Regents Park. A driver whom the app said was Mduduzi, driving a white Chevrolet Sedan with number plates KF00PV GP arrived. I got into the car. The car was already en route when to my shock Mduduzi asked me to direct him to my location as his Bolt app had gone offline! While stunned I gave him directions! I had already alighted from his car about 7 minutes later when I realized my cellphone was no longer in my possession. I tried to call the phone, and while it initially rang it then went to voicemail. I tried asking another Bolt driver on our street how to contact Bolt, but he said he didn't know. All attempts to contact Bolt ( on their app, Google site) about my phone and Mduduzi have been unsuccessful. I plan to sue, because I find this whole situation unacceptable