Sly Bolt Driver

My mom took a ride with a Bolt driver last week Thursday 17th March 2022 after noon round 3pm from Gordons bay to Somerset west, she forgot her phone in the car we tried calling it immediately as the driver drove off so that he could hear it ring and return it, it rang the first time and when we tried again it was switched off, there was no time to pick up another client to give u an example of how quickly we tried to handle it, been trying to get hold of him since Thursday, because all the ride details was on that phone we then tried to book a ride immediately when she got in the house he popped up saying connecting to driver ( we took a screenshot so we had the drivers details) but the driver cancelled the ride, support and even the email address provided to contact Bolt is so bad, they only respond a day after a message dragging the process, eventually after all my repeated messages confusion and explanations Bolt response is here is the drivers number you can contact him like WHAT? is he not your employee? are you not supposed to handle your staff, after contacting the driver saying it wasn't him lying another driver drove his car his just the owner of the vehicle but he was the same person on the picture and my mom drove with him actually seeing his face and all, he blocked me so what now Bolt? My siblings also tried contacting him spinning everyone a different story so we know who’s guilty but honestly is this the type of service that Bolt is offering?