Shocking service

We were collected from ORT on the 19th December by a driver from Bolt. This driver whose details I have ran out of petrol on the NI Western Bypass, Buccleuch Interchange leaving us stranded, and venerable. It was after 17h00 and the driver was not fami**** with the area, promptly left us in the car in search for petrol. He represents Bolt and this needs to be addressed. Bolt was not interested and offered us R15.00 discount!