Shameless Bolt

I booked a bolt in my area and the driver arrived with another passenger sitting in the back and I was advised to sit in the front. I then realized that the other passenger and the driver were chatting away. When I got off at home the driver told the other passage to get into the front seat as I got out and paid they closed the door on my hand. I now have a broken thumb. I was advised to complaint department however no feedback just ticket numbers via email everyday. Bare in mind a week before this incident I ordered KFC from bolt food my food never arrived however tracking the ride the driver picked up the food and went in another direction. I have noticed that any ******* person can become a bolt driver and commuters safety does not matter to them at all. How different are they really from the taxi industry. I am now unable to work for 6 weeks and there is no response from bolt with a apology or any remorse of what has happened to me. Yet I paid in full and the driver just left me.