Shame on Bolt Taxi service.

Where to start ! I have a long list of things that need resolution with Bolt Taxi service. When I get a discount on a ride, the driver accepts then 2 seconds later will cancel or phone to request that I pay a higher fare before they will accept it. My son accidentally left my phone in a Bolt Taxi and having reported it to the email address ( conveniently no contact phone number) we have not heard back anything not even to acknowledge the claim. On Christmas Day my son used a Bolt taxi and the driver offered him his private services and said he would input his details in my son's phone, which was snatched from his hand only for the driver to speed off with the phone. On reporting this he was told that they didn't have a record of the trip. My son also has come home with tales of chatting to a driver on a particular day, as you do, to be polite. Only to hear that the driver is wanted by the SAPS for *****ing a vehicle. Which he proudly said he had to dump because he couldn't find the tracker unit. So we take our lives in our hands when we use Bolt taxis. How can one be expected to communicate about a service or improper service via email and not person to person.