*****'s and ****mers

I must say I am very upset and disappointed with your service. Your app has proved faulty with me and charged me double payments for rides and meals. Yesterday I ordered KFC for my wife and the app did not indicate that my order was taken and prepared but redirected me home to place another order, resulting in you debiting my account multiple times ( see attached image). Again today I asked Bolt to take my wife to hospital. The app again made multiple debits to my account. Please see the attached picture. Bolt is a ****mer and ***** who *****s and takes people's money. If your app is faulty, you should inform your customers that the app is being fixed or updated and not ***** our money. I want my money back.