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On the 26th July 16:53 I requested I ride . The money was deducted from my account which is the normal process as Uber deducts the amounts first whilst driver is on their way . However the first driver then cancelled and immediately my money was reversed back into my account at 16:56 . Immediately again another trip was requested at the exact time 16:56 in which this time again the money was taken from my account however the second driver then cancelled and no reversal was done on my account like it did with the first driver . Not thinking much of it I requested another trip thinking the monies will be reversed back properly just taking some time . My third driver then managed to find my location and the ride was successful in which I was charged now for the second time bare in mind the first 2 rides were cancelled out of those 2 cancelled trips one amount was refunded which was R243 the second amount of R237 was taken incorrectly for a cancelled trip that I was charged for plus another R243 for an actual trip I took . I got in touch with their support line which is pathetic . Spoke first to Thobekile whom I had constantly explained what’s happening and then only after realizing what’s happening this agent then had the nerve to tell me that he/she did not know about the second amount that was taken when I’ve clearly sent my bank information to state what my issue was so clearly they were not address the issue at hand . Thereafter another agent was then assigned to the query by the name Kyle whom Informed me on Sunday that the amount was never taken out of my account and that I should call my bank . I then called my bank on Monday the 27th July and my bank confirmed that there was no amount refunded back to me for the second cancelled trip . I then got back in touch with Kyle informing him the information I have gathered from my bank . Kyle then changed his story and stating the following “ Kyle (Bolt) Jul 27, 2020, 5:50 PM GMT+3

Hi Leigh,

Thank you for your response.

Please note that the reason why the amount did not reflect back into your account immediately was that it was a pre-authorization and the maximum time frame that it can take to reflect back on your bank account is 2 to 14 business days.

If the money has still not reflected within 14 business days, please send us your latest bank statement, then we will look further into the matter.

Kind regards,

Kyle Bolt Support ” Which I then told him does he know what he is doing? This is conflicting information as one moment he advised me that the amount was never taken and now is advising me otherwise after I got in touch with my bank? You are robbing people for trips they did not take and have the audacity to pass me through from pillar to post? I am at the edge of putting you guys in the newspapers along with all this conflicting emails I’m receiving back and forth