Ride Cancelled by driver and still got charged full amount

Theres a bold Driver whose name is Rendani and drives a Reanault Kwid with registration number KV42FCGP, this particular driver cancels trips and you get charged a cancelletion fee, citing that they waited and you didnt show up when that is absolute lies and also Bolt takes the money from your card even though the trip was cancelled, this is why i will never recomend Bolt to anyone, bunch of ****mers