Refund

On September 2025 I booked a ride, I then cancelled the ride as the driver was taking too long, bolt deducted the cancellation fee and the rides fee of R243. They said that the money will reflect in my account, I reached out to them as the 14 days passed, they said I should call the bank, the bank advised that the money is no longer in a pending state I need to contact Bolt to release the funds again. After dozens of messages to Bolt, all I get is a simple copy and paste text, I asked them to call so that I can explain, but just nothing, they keep closing the case with no solution. HOW DO I GET IN TOUCH PLEASE ?????? I Just want my refund .