Receipt Mistake on BOLTS side cannot be rectified

I used Bolt Services on Tuesday 12/04/2022. I booked from my home address where the driver collected me @ 11:51 and delivered me to my drop off point 12:00 This was a cash sale. Upon receiving my receipt I noticed the address was incorrect on it and I need this receipt with correct details to claim back my transport expenditure. It has been a week struggling with BOLT to rectify this - the correct address on the receipt. I was advised that they generate the receipt based on the information they receive...well I probably asked the driver to pick me up at an address unknown to me and waited outside this strangers house for this bolt... Clearly you say you cannot rectify.. Send me a letter explaining your error - because if it was my error then I would not have met your driver at my home address. I cannot believe that this cannot be rectified. If you cannot generate a new receipt then at least you can write a letter to state... If you cannot provide a proper service and know how to resolve queries then maybe you should not offer services.