****** property

On 9 December I booked a trip for a driver named Norman to collect 15 bags and the trip was 2km which cost R37, but on the route the driver had a stop of about 2minutes as I followed his ride to my destination. As my son took out the bags he told my son there were 14 bags of which my son had no idea of my order for 15 bags and the owner of the bags did not discuss any amount with the driver. On the CCTV it is clear that 15 bags was loaded into his vehicle. The app stated the driver is driving with a blue vehicle but instead it was a maroon vehicle. Bolt did not much to retrieve my one bag that gone missing and I am disappointed in the manner this case was dealt with. I tried calling the driver immediately after noticing that there is one bag missing but he refused to answer my calls. Registration of vehicle is CAA 79703