Price hike and refusing refund

Hi logged a call with Bolt support not sure if I was chatting with robot or what by the name of Alfred wrote my complain actual it was a concern about the charging which was too much for the trip that I took in the morning the trip was R137 but around 2pm the trip that I’ve requested first one it was to vlakfontein but before they could arrive had to change it but the driver said I could add the trip before I can edit and delete the old one which I did but the app didn’t allow so I’ve send them even the supporting documents they didn’t even investigate they send me this ( Thank you for explaining your situation in detail. I understand your frustration about the higher charge, especially since your trip was shorter and there was no traffic. Sometimes, the price can change if the destination is updated during the trip or if there are other factors like high demand. If you have more details or concerns, please let me know so I can assist further.) in less than a minutes without even going extra mile that’s why I say I’m not sure if I was talking to a person or a robot