poor service from the bolt hailing service

I am writing to file a formal complaint about the extremely disappointing and unacceptable experience I had with your e-hailing service, specifically during a recent ride with Bolt on 16/07/2023 at approximately 14:36.

On the aforementioned date and time, I utilized the Bolt app to request a ride from 5 jack martens drive to sea view. After confirming the ride request, I awaited the arrival of the driver as per the estimated arrival time provided by the app. However, to my dismay, the driver did not arrive at the scheduled time, nor did I receive any communication from the driver regarding a potential delay or cancellation.

This left me stranded at the pickup location, causing significant inconvenience, distress, and compromising my safety. Furthermore, despite the ride not being completed, I noticed that an unauthorized deduction was made from my account for the fare that was never provided. This is a clear violation of my trust as a customer and a direct breach of the agreement between your company and myself.

As a paying customer, I expect a certain level of service reliability and professionalism from your e-hailing service, which was severely lacking in this instance. The failure of the driver to arrive on time, coupled with the unauthorized deduction of funds, has left me deeply dissatisfied and frustrated.