POOR SERVICE

I had been waiting for a refund of R729 from Bolt SA for over a month now, every time I chat to their support I am being told to wait 14 working days or the agent in the chat leaves without responding, this is VERY POOR LEVEL OF SERVICEA as that money had been included in my monthly budget and monthly spend. My children are now hungry with nothing to eat, REALLY REALLY DISSAPOINTING