Poor Poor Service by Bolt Drivers

This is the email I sent through to Bolt this morning:

I am not sure if anybody else has complained about the poor poor service one is getting from your drivers.

1. Your drivers have somehow devised this plan of picking up a trip, it will state for example the driver is 5 minutes away. I wait those 5 minutes or perhaps a bit less when I check on the app, the driver is going in the opposite direction. I try to call sometimes they pick up sometimes they don’t, when they do pick up they advise that they are busy and can you cancel. One blatantly told me he has found a trip taking him elsewhere(how is this possible?).

I use Bolt daily or should I say I was using Bolt daily, I have been made late for work, meetings etc because of this stupid thing they do.

2. They do not accept card trips, I have had drivers get to my gate and than ask ME to cancel because I am paying by card. They want cash, some have been sooo rude sighting that for card payments they do not get their monies from you(BOLT)

3. Not to mention in general their customer service is just appalling. They speak anyhow, they just act anyhow.

4. One of the previous weeks I requested from Mall of the South, when the car arrived, the car was different, registration number was different as well the only thing similar was the driver and his profile to which he rudely made me aware. He than went on to tell me that he has sent YOU(BOLT) guys his new vehicle details but you won’t update them. So what is he supposed to do “go hungry?”

I am sure you are aware of the trafficking of girls and all sorts going on in S.A recently. If what the driver told me is true, BOLT is being very irresponsible and toying with our lives and safety . We cannot be getting into unregistered cars and all this other **** that is going on with your drivers.

I hope all these concerns will be passed on to the relevant people and necessary changes made and not falling on deaf ears as with everything else.

Frustrated and concerned