Poor feedback

I have the bolt driver app and today I requested for the cellphone number and email to be changed as my phone was damaged. A consultant under support advised me that it was updated and I was then logged out automatically. I use this as my source of income and I am now unable to log in and it says I have reached the maximum number of attempts. I Vishnu soobramanian have been trying from 9 in the morning and I am still unsuccessful. I ask that you please assist urgently