Phone ****** on Bolt Taxi

2 months back i forgot my phone in a bolt taxify on my way to work, a few seconds later i noticed i left it on the front seat where i was sitting, so i called it with the other one i had even yelled so he can stop with no luck. when i got to the office within 2 minutes i checked my invoice for the info of my ride but it only had the driver's name only. I contacted bolt via email and gave them the info of my ride but they said the driver is not taking their calls, i asked for the driver's info so i could call him but they said its not allowed due to privacy policies. What disturbed me is the fact that they are able to protect their driver yet his info was supposed to be displayed on my ride invoice, now that i lost my belonging its then private info, till today i never got my phone and couldn't get any help from. I really wish Bolt could have some form transparency in their business so we could all #WIN.