Phone lost

I am a frequent requester and Friday the 9th October 2021 I requested an Uber to work...I forgot my phone inside the car...I than contacted Bolt to contact the driver to return my phone....Bolt rep**** after three hours to tell me that he is no picking up his phone at all ...and that I should continue calling him and see if he does not pick up...My question is with Uber things return back...Bolt is hire *****'s as drivers and they do nothing ...there is no sense of urgency at all with Bolt ...