Pay me back

I requested a ride on the 27th May 2022(Driver was Hlonipani,chevrolet sonic), which was R147. My dad then decided to pay the driver cash, on the way i realized i had not cancelled so i asked the driver what the way forward would be as it will debit my account he advised that i cancel the trip.

I did then an hour later i had arrived they still debited , i had a chat with bolt support and they said it was for pre auth and will be returned within 10 days. Mind you they pre auth after the ride was cancelled.

I still have not received my money to this day .

Again on the 26 of April i requested(Driver was ian toyota etios ) and i was quoted R26 for a 3km distance only to wake the following day Bolt had taken R245. I was again told this would be refunded and still has not.

I am very upset by the way these people have treated me and have broken trust .

I just want my money back.