Pathetic Service_No contact centre

My daughter forgot her phone in the car...5 minutes later I mailed Bolt , as the App is on her phone, and there was no way to contact the driver... I cannot believe that there is now contact centre, no contact numbers...only email...24 hours later no response from Bolt...no way to contact Bolt is pathetic service...what if my house keys were left in the car and i had no spare set....