Pathetic service from Bolt driver

Good day

I requested a ride on 11 April 2021 AT 13:25 and a driver named Richard accepted my request. It is currently 13:41pm as I send this email after speaking to him. Richard drives a Toyota Corolla on Bolt and the number plate for the vehicle is FR 82 FL-GP. I contacted him and asked him why was he delayed as the waiting period was 4 mins and I had been waiting for around 15 minutes and he had been extremely & outrageously rude, vulgar & explicit to me.

I requested a ride from bolt as I needed to be at work before 13:30pm as my shift starts at that time and due to the poor service I have received from bolt I am now not only late for work but my boss asked me not to bother coming to work if I’m going to be late. So now I have missed out on an entire days salary because of Richard.

Please also note it is currently 13:46pm and he still hasn’t cancelled the ride as he is waiting for me to do so because he does not want the trips that he has declined to reflect on his record. I have attached a screen shot which I took a few minutes ago from my app showing he is still waiting for me to cancel. I demand for action to be taken against Richard as no paying customer of any service should have to be on the receiving end of this service.