Pathetic service

Customer service consultants Yolanda Ngozi should try a different department not Customer service . So i forget my phone on a ride , i called my phone and the driver answered but the battery died before we could speak much , i then get in touch with you people on *** about 3 hours later and one of your consultants by the name Yolanda Ngozi responded to my email asking for information i had already provided in the initial complaint . I did provide again the information and have since been awaiting some sort of feedback or response for the past 2 days now . Is this how you handle all your queries , i read somewhere where you say your response time is 24 hours , i beg to differ .