PATHETIC SERVICE

(Absa: ,27/04/22 BOLT.EU/O/*** Tallinn reserved R66.00 for a purchase)..... My daughter had booked an Bolt on the 27 April to collect her from work and take her home. She usually always uses them. When she arrived home both her and the driver (Jason) saw that the trip had shown as cancelled. So the driver told her to just then pay the cash as we picked up that the payment via card had also not gone off. She then paid the driver in cash. A while later after the Driver had left, the payment had reflected on my phone, so payment of R66 had been taken off of my card as well. My daughter immediately logged the complaint on the app, but all they keep saying is it takes 7 to 14 days to refund and it has now been almost a month! You can't phone them in any way. Everytime we log a call you get the same response. Well , she will not be using them again, all they do is take your money and not help in anyway! I have no faith or trust in them.