Package ****** by driver

I requested a car and the lady came and picked me up. I had two stops that we were going to but on the 1st stop i wa*****ing my daughter up and she started complaining about the wait and was just offish. He attitude annoyed me so I asked her to end the trip there and I would just pay what I owed her as this was a cash trip. She says she's struggling with her phone. I the check on my app only to find that she had never started the trip. It was still showing that she was waiting. I got nnoyed and asked her why she didn't start the trip, she advised she had network issues but now it was difficult for me as I didn't know how much to pay her. For the sake of peace, I just gave her half of the initial bill which we both knew was more as the first stop was close to where she had picked me up. Due to that hassle I was distracted ad forgot a package with my brand new shoes and dress. I called her and she said she would bring it tha evening. This was 5 days ago. I have reported the support but have received no support. Bolt hires ****mers who ***** people's things and they are not held accountable. The stress and financial loss this has caused me is too much. App shows this trip was canceled so I hav no name or car to even open a case. Utterly disgusting