Overpayments from bolt South Africa

I took bolt on the 7 September 2022 and was supposed to pay R38 ride fee. I used capitec card payment. To my surprise when the driver Teklu Solomon, VW Polo Sedan, registration no. JS83NB GP had dropped me off. After 10 minutes after drop off, they changed me R57. I've been sending complaints regarding overpayments of the ride and haven't got any response from the support team.. So, be warned about bolt, they are ****** *********** people's mone and this is happening for the second time. Beware of bolt, never use card payment, otherwise you will regret. At this point, I'm furious.