NOT HAPPY WITH BOLT SA.

I am really NOT impressed with Bolt SA. I ordered a ride and as we turned the corner, the Bolt driver car started overheating. The driver cancelled the trip. I then had to order another ride i pressed confirm and then my screen went on the blink and had to reboot my phone. Went back in and got a driver. However, the one where my phone went blank, Bolt charged me for it. They say there is a 14 day to 30 days wait for a refund. This happened on the 12 Dec 2023. i mean really surely, they will see that i never got to my destination on that one which was minutes before i got another driver. Plus, they want to charge me R37 for the driver whose car started overheating. I am a pensioner and need every cent.....NOT HAPPY!!!