Non existing Bolt trips deducting from my bank account

A non existing trip occurred on my Bolt app from Diepkloof to Randburg at 24/08/2024 at 19:22. Money was deducted from my bank account without my consent and I reported it accordingly to the Bolt Support Team. The first consultant confirmed that this trip occurred and asked me to provide proof of such which I duly did. I am then informed by another consultant that they cant see funds being released from my account and to contact my bank. If this trip occurred on this suggested date how was the driver paid. This wreaks of theft and the assistance I have been receiving from the consultants has been dismissive and sub standard. Assistance is still needed because that amount was to cater for domestic needs and it has been taken without my consent from Bolt.