No Response to Uploaded Documents

I am a driver based in Durban and have been attempting to onboard with Bolt. Despite uploading all the required documents correctly, my account has been stuck at the same status for A week with no progress.

I have emailed Bolt multiple times across their official support addresses and raised tickets, but I have received no response or resolution. This lack of communication is unacceptable, especially when drivers depend on timely onboarding to earn an income.

I request that Bolt be held accountable for:

Failing to acknowledge or respond to my submitted documents and tickets.

Ignoring multiple emails sent to their support team.

Leaving drivers in limbo without clear feedback or timelines.

I urge Bolt South Africa to resolve my case promptly and improve their communication with drivers.

Kind regards, Bellinda