No help from Bolt support unit

I am a bit disappointed with Bolt. I left my receipt in a car and called the driver. And he said he saw that and he would keep it for me. I didn't know that with Bolt you can only contact the driver within 24 hours. So when I wanted to meet the driver, his number was no longer there on the app. I contacted The support on the app and they said they sent an email to the driver Up to now, I have not gotten any feedback from Bolt. This receipt was very important to me because I wanted to use it, I thought since I am their customer they would at least just call the driver for me because they have his number. They say l have to be very patient with them. But I wonder how they communicate with the drivers if they can only communicate through email. I would think such a big company can just call their drivers if they need to talk to them. This was just a huge favor I wanted from Bolt. I use Bolt maybe 3 times a week. I talked to my friend. She said they once left their phone in Bolt and the support system was giving them a huge run around. So I realized the support system is not very helpful. It was my mistake to leave that receipt but l think it's also my time to leave Bolt if they cannot help me, I'll rather go to Uber. I think they are more reliable and more helpful, especially when your customers need you, I am very disappointed because I can not exchange the item because the support system would not help me. So what is the point of having a support system that can not support your customers? Bolt You can do better. And to think of it both is not even very safe. This morning, the driver who came to pick me up had a different car from the one registered on bolt and to make matters worse the car did not even have a front number, please. This is not the first time that a driver who is not correctly registered on Bolt has come to pick me up. This is a security breach. And I don't know how it is allowed to happen.