No driver support

I have been with taxify/Bolt since they started in cape town s.a my. I have send them many emails regarding my password recovery to login no response. On top of it when I want to login it tells me that multiple drivers have the same username and password with my phone number. Then I tried something els then is said that my account is block due to a low rating but my rating is above 4.8 also someone is driving my car bcoz I drive a other car but the dont know what they did they activated the driver with my car on hes own profile without car papers. The vehicle is registered in my name on my profile so what's happening is that whatever the driver has earn the takings go into hes account not my account. Driver support every thing I tried to get hold of support is not working. Bolt agents now eat the money working from home not doing anything to resolve my problem or others.