My phone got ****** by Bolt Driver

Bolt has became a business for *******, a business we all try to support as South Africans but end up ****** in it.

This past friday 6th December 2024 I requested a ride from my mobile phone on bolt app to as I was on route to catch taxis to work trying to save some. The driver came to pick me up and dropped me off my the taxis. 2 minutes later after he left I realized I forgot my phone in his car and I immediately tried to call my phone using another passengers phone and my phone was on voicemail. clearly the driver had switched it off.

I then reported this matter to bolt the next day on saturday the 7th via email responding to the email I got from bolt on the same trip. someone responded and promised to get hold of the driver after I sent proof that I was the passanger of the trip and gave details of how my phone looks like. They then responded back to say the driver will call me back as they found the driver on saturday.

I'm still waiting till now for the driver to call me back on the alternative number I gave for him to reach out to me.

We want to support local business but clearly local buiness owners hire dishonest people and I'm sure I'm not the first one complaining about these kind of bahaviors about bolt drivers and seems nothing is done about this from bolt side to protect their clients and all they care about is milking money from clients that request rides on bolt app.

Bolt has because a play ground for *******.

Clearly I must just accept that my phone is gone and wont be brought back or replaced.

If I don't get a response within 24hrs I'm going to delete the App and will discourage everyone I know from using Bolt and rather use a safer App.