missing item in Drivers hands

If Bolt could share their contact numbers to help us customers, we are experiencing different challenges everyday and we have no where to report these drivers as the online complaint don't have fast response.

On Thursday i boarded a Bolt and the driver came with a girl friend on pick up, i had to problem as i was rushing and for me to wait for another car could have been late. I took the same car and seat at the back, my phone went off at the time i was boarding the bolt and i asked the driver to charge the phone for me which she never had a problem it was a grey Avanza on my destination i forgot to ask my phone back and i had no other alternative's to contact the driver as my phone have everything including my App, all i could do is calling my phone which was charging in his car but with no response, till on Friday when I could access my emails from work , I did send the email to Bolt Customer service Paula responded by asking me to describe my phone which i did, that was the last time i heard from her till on sunday the 25th when i decided to follow up again and the Email was responded by Nancy this time around who promised to follow up with the drive and she came back to me in less that 30mins saying the driver did not see my phone. How will the driver say he did not see my phone when i did give him my phone in his hands to charge for me. with the fact that he had a girl friend in the car it might be true he did not find it when checking but that is not my problem he just have to tell her girl friend to give him my phone. the phone cannot get missing on the charger that is not true. i send an email