Misleading Pricing & Insulting R7 Refund – Bolt Must Be Held Accountable

When I book a trip, I expect transparency. With Bolt, I got deception.

Here’s what happened: • Before I paid, the trip time was not displayed at all. • Only after payment did the time suddenly jump from around 20 minutes to 40 minutes. • The driver was not the issue — he was on time and professional. The issue is Bolt’s system.

This is misleading, and Bolt knows it. Customers should not be charged first, only to discover the real terms after the fact. That is the very definition of bad faith.

And how did Bolt respond? With an insulting R7 refund. As though my time, my money, and my trust are worth less than a cup of coffee. That is not a resolution — it’s a dismissal.Bolt, your business runs on trust. Right now, you’ve broken it