****mer. They will take your money.

There’s two hospital next to each other in my area. I waited by the entrance and told driver I am by the entrance, he arrived and told me he is by the gate but there was no driver. I told him I’m at this hospital and he said he’s at the other hospital, a stone throw away, instead of coming he cancelled while I waited. The app charged me R20 for cancelling, the trip was R45. Its been 5 days and I am yet to receive my refund and I get on the app to follow up and I am told “I’m sorry for the frustration here. Refund adjustments can only be reviewed for a limited time after the ride, and this trip from 9 April is now outside that review window. Because of that, I’m not able to make any further changes to the refund for this ride.”. Imagine the number of drivers who cancel and this app enriching them through us for no service rendered. I have been gathering information to report them to the ombudsman.