****med by Bolt

On the 22nd of September 2025 at 12 midnight R55 from my African Bank was deducted, i received an sms notification that it was Bolt that had deducted my money. I then sent Bolt an email quering this transaction with a screenshot of the notification as i had not made use of the app, especially that time of the night. They rep**** and said that i had to contact them through the app. I had told them that i have 3 accounts with that credit card stored as a payment option. So i had no idea of which of these accounts the transaction was made from, because on my history of the rides it does not even show. On the 23rd of September another transaction of R54 was made again at 12 midnight and the reference was still Bolt. I again sent them an email of which they had requested my bank statement showing the transaction, i sent them along with the screenshot of the two transactions. They proceeded to ask that i contact them through the app. Bolt has been giving me the run around and have deducted money from my account without my consent or me even requesting their services. You would think that they would call me to follow up on this, but they haven't. I have yet deleted my accounts and i want nothing to do with them.