Lost phone Samsung s24 ultra

Saturday on the on the 13th of September I forgot my phone on the seat immediately when I got in the house I realized I left my phone and called it so many times with response and after 20 minutes or so my phone was off which you can't switch off if you don't have a password unless you take it to a technician and this is a Samsung s24 ultra. I spoke to the support team I gave them my story they are the most useless agent ever it feels like you talking to a robot that has a human name I will never ever use bolt even my family they are unprofessional and don't care about their customers.