Lost item ,still unable to get hold of driver

I have booked a Bolt from burgundy estate to work. I mistakenly left my keys in the vehicle . When I got to work and realized that keys was left I the car I tried immediately to contact driver but was unable to. I sent email to Bolt and they themselves can't get hold of driver which is absolutely absurd. Yes it maybe just keys but its important. Why have an app but not helpful to clients in situation such as these. All bolt says that if its after 24hrs then they can not do anything. The issue is that drivers should have contact details that are valid. I mean the car registration matched the app so it is a registered driver. Three days and Bolt sti tryi g to get hold of driver