Lost item

I left my headsets at one of their drivers car, I called the driver to inform her of this, she said she could see the headsets but since she was going to pick up someone else she wont be able to bring them. I asked the driver to tell me when she is near by my place so I will make a plan to meet her. I called her later on in the evening and she told me she had already knocked off. I asked how am I going to get my earphones, she said I should make a plan and she is not going to give me her address. I told her about the policy bolt has regarding lost items, at this point she was becoming hostile. This turned into an arguement and she hung up on me. I reported this to Bolt support, and I got the automatic reply that they will get back to me shortly. I even sent them an email. its been two days now and I haven't received a reply or my headsets.